If you don't find the answer to your question on this page, please contact us and a member services representative will be glad to assist you.

Why did Dallas Teachers Credit Union Change its name?

What is required to establish a membership with CUofTX?

How soon after my membership is established can I apply for a loan?

Can I apply for a loan by phone?

When I click Bill Payer, either nothing happens OR I get a message about a pop-up blocker.

Am I charged a fee for ATM transactions?

Do I have access to my accounts at any branch?

If I am purchasing a vehicle, can CUofTX recommend any dealerships?

Can I make my CUofTX credit card payment electronically?

Can I apply for a loan on-line?

What if my checkbook is stolen?

How do I cancel Bill Payer?

What account information needs to be provided for direct deposit to my CUofTX account?

What account information needs to be provided for loan and bill payments from my CUofTX account?

What is my account number?

What is Credit Union of Texas' routing number?

What is the difference between an electronic check and a one time bank draft?

Whom do I contact if I have a complaint?

The DTCU Name Change
Our name has changed to reflect the credit union we are today, community-based and serving over 165,000 members. For several years, we have been adding services and expanding our membership base into new areas of the Metroplex. Membership is now open to anyone, regardless of their employer, who lives or works in Dallas, Collin or Rockwall counties, as well as those who live or work in the Lewisville, Red Oak, and Midlothian ISDs. Because we can serve anyone who lives or works in these geographic areas, a name change was required to more accurately reflect the membership that has been developed through community expansion. More FAQs regarding the name change

Membership Requirements
Becoming a share owner is easy. Necessary documents include a completed membership application, valid drivers license, social security card, and a $15.00 deposit ($10.00 for your one-time membership fee and $5.00 for your minimum required share balance).

Applying For Loans
Immediately after becoming a member, you are eligible to apply for a loan and take advantage of CUofTX's great interest rates.

Loans By Phone
Members can apply for loans by telephone. To take advantage of this convenient service, just call 972-263-9497 and choose option # 2 for lending services.

ATM Transaction Charges
CUofTX provides members with no-fee ATMs at each of our branch locations. Plus, CUofTX belongs to fee-free ATM networks with locations nationwide. For a list of locations, see ATM locations.

Branch Access to Accounts
You can access your accounts at any branch location. CUofTX has 11 convenient locations throughout the Metroplex to serve your needs.

Purchasing a Vehicle
CUofTX offers a great network of local new & used dealers through our Auto Market program which provides a hassle free car buying experience for our members.

Electronic Credit Card Payments
Electronic payment options are available. To determine the automated payment option that best suits your needs, please contact the Credit Card department at 972-263-9497.

Applying for Loans On-Line
CUofTX provides on-line loan applications for most loan types, which allows you to apply when it is convenient for you. Try our on-line loan application.

Stolen Checkbook
Contact your local police department and complete a report at once. Then, visit a branch office or call the Member Service Center at 972-263-9497 during business hours to report the theft. In most instances, you will need to complete affidavits, which must be notarized. Any branch office can process and notarize these for you. We encourage you to close your current checking account and open a new one. If you have direct deposit or automatic debits tied to your checking account, you will need to notify the applicable companies and give them your new checking account number. Please report the theft in a timely manner to protect your account from fraudulent activity.

Canceling Bill Payer
To cancel this service, please call 972-263-9497 or 1-800-314-3828 during business hours and choose option # 3 for teller services.


What needs to be provided for direct deposit to my CUofTX account?
Typically, you will provide your bank routing number, your account number, notate whether the depository account is a checking or savings account, and the institution's name and address. If you list your checking account number, be sure to mark the depository account as a checking account. If you list your savings account number, be sure to mark the depository account as a savings account. See "What is Credit Union of Texas' routing number?" See "What is my account number?"

What needs to be provided for loan and bill payments from my CUofTX account?
Typically, you will provide your bank routing number, your account number, notate whether the withdrawal is coming from a checking or savings account, and possibly the institution's name and address. If you request your payment from your checking account, be sure to list the withdrawal from a checking account type. If you request your payment from your savings account, be sure to list the withdrawal from a savings account type. See "What is Credit Union of Texas' routing number?" See "What is my account number?"

What is my account number?
If you have a checking account, your account number is a 13 digit number listed on the MICR line of your check. If you have a savings account, your account number is the same as your member number. This number could range from 2 to 11 digits depending on when your account was opened.

CUofTX's routing number
Also known as a "routing and transit" or "ABA" number, our routing number is 311079306.  The routing number and ABA are the same for both savings and checking accounts.  If you have a checking account, this routing number is listed on the MICR line of the check and is the first 9 digits listed.




What is the difference between an electronic check and a one time bank draft?
An electronic check is also a one time bank draft, but the information given to a third party for an electronic check will require a specific check number. When an electronic check debits the checking account, it will list the check number assigned to this one time draft on your statement. A one time bank draft will not list a check number. In either case, a copy of the check cannot be produced.

When I click Bill Payer, either nothing happens OR I get a message about a pop-up blocker. In an effort to make using Bill Payer more convenient for our members, we have programmed the Bill Payer screen to open in a new window. This will allow you to stay logged into Home Banking to view and manage your accounts while using Bill Payer at the same time. Because it now opens in a new window, your current Pop-Up Blocker may be preventing it from opening. Depending on which browser you are using, please follow the steps below to remedy the problem.

If you are using Internet Explorer:
On the Internet Explorer browser screen, go to Tools > Internet Options. Click the Security tab, click Trusted Sites, and then click Sites. Add the web address ns1.dtcu.org and click Add. Click Close to finish. You may need to close and reopen your internet browser screen for the changes to take effect.

If you are using Firefox:
On the Firefox browser screen, go to Tools > Options. (Note: On a Mac, click Firefox then Preferences….) Click Exceptions (across from Block pop-up windows). Add the web address ns1.dtcu.org to the list. Click Allow, then click Close to finish. You may need to close and reopen your internet browser screen for the changes to take effect.

If you are using Safari:
On the Safari browser screen, click “Safari” and uncheck “Block Pop-Up Windows” to access Bill Pay.  Unfortunately Safari does not have an option to always unblock a particular site, so you will need to uncheck this when you want to access Bill Pay, and then recheck the box when you are finished to turn the Pop-Up Blocker back on.

Whom do I contact if I have a complaint? We would like for you to contact us first if you should have a complaint. If we are unable to resolve the problem to your satisfaction, please follow these complaint notification procedures:

This Credit Union is incorporated under the laws of the State of Texas and under state law is subject to regulatory oversight by the Texas Credit Union Department. Any member wishing to file a complaint against the Credit Union should contact the Texas Credit Union Department through one of the means indicated below:

In person or by U.S. mail: 914 East Anderson Lane, Austin, Texas 78752-1699
Telephone Number: (512) 837-9236
Fax Number: (512) 832-0287
E-mail: complaints@tcud.state.tx.us
Web site: www.tcud.state.tx.us

Please note that the Department does not have authority to resolve contractual disputes or undocumented factual disputes between a member and this credit union. If your dispute is of this nature, you may want to consult with legal counsel regarding your rights to resolve the situation.